FREQUENTLY ASKED QUESTIONS
We ensure that all our products are photographed professionally and undergo strict quality control. While we strive for exact consistency, slight variations in colour or appearance may occur due to differences in display settings or lighting conditions. If you have any concerns, please don’t hesitate to contact our customer service.
If you receive a product that is defective or does not match the description, you can request a return or exchange within 7 days of delivery. Please retain the original packaging and accessories, then contact our customer service team for detailed instructions on how to proceed.
We work with reputable suppliers, and every item is rigorously inspected before shipment to meet our high-quality standards. In the unlikely event of a defect, we offer comprehensive after-sales support to resolve any issues promptly.
Once your order is confirmed, we typically process and dispatch within 1-2 business days. UK deliveries usually take between 3-7 days, while international orders can take 7-15 business days. You can track your order’s progress through the ‘My Orders’ section on our website.
If you receive a product that is defective or does not match the description, you can request a return or exchange within 7 days of delivery. Please retain the original packaging and accessories, then contact our customer service team for detailed instructions on how to proceed.
We offer a range of secure payment options including major credit/debit cards, PayPal, and other trusted online payment methods to ensure your transaction is safe and hassle-free.
Log in to your account and navigate to the ‘My Orders’ section. Here, you can view your order details, check the shipping status, and obtain tracking information in real time.
Yes, we do. You can select the invoice option during checkout or contact our customer service team post-purchase to receive an electronic invoice, which is especially useful for business expenses or tax purposes.
