INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We ensure that all our products are photographed professionally and undergo strict quality control. While we strive for exact consistency, slight variations in colour or appearance may occur due to differences in display settings or lighting conditions. If you have any concerns, please don’t hesitate to contact our customer service.

How can I return an item?

If you receive a product that is defective or does not match the description, you can request a return or exchange within 7 days of delivery. Please retain the original packaging and accessories, then contact our customer service team for detailed instructions on how to proceed.

How do you guarantee product quality?

We work with reputable suppliers, and every item is rigorously inspected before shipment to meet our high-quality standards. In the unlikely event of a defect, we offer comprehensive after-sales support to resolve any issues promptly.

What are the shipping times and how does tracking work?

Once your order is confirmed, we typically process and dispatch within 1-2 business days. UK deliveries usually take between 3-7 days, while international orders can take 7-15 business days. You can track your order’s progress through the ‘My Orders’ section on our website.

How do I handle returns and exchanges?

If you receive a product that is defective or does not match the description, you can request a return or exchange within 7 days of delivery. Please retain the original packaging and accessories, then contact our customer service team for detailed instructions on how to proceed.

What payment methods do you accept?

We offer a range of secure payment options including major credit/debit cards, PayPal, and other trusted online payment methods to ensure your transaction is safe and hassle-free.

How can I check my order status?

Log in to your account and navigate to the ‘My Orders’ section. Here, you can view your order details, check the shipping status, and obtain tracking information in real time.

Do you issue invoices or receipts?

Yes, we do. You can select the invoice option during checkout or contact our customer service team post-purchase to receive an electronic invoice, which is especially useful for business expenses or tax purposes.

INFORMATION ABOUT US

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